Cancellation Policy

---

We understand things happen in life!  If you need to cancel a service, please let us know as soon as possible.    

Due to appointments being held for the client the cancellation is as follows. Holidays are the busiest season and have a stricter cancellation policy. We understand emergencies and will work with you.

Dog Walking Requires a five (5) day cancellation notice to receive credit towards a future walk. Less than 5 days notice will be charged the full amount. 

Sitting for 2 hours or more: Cancellations must be made no less than fourteen (14) days before the scheduled appointment to receive full credit. Cancellations made seven (7) days to thirteen (13) days before appointment will receive 50% credit. Cancellations made less than seven (7) days will be charged the full amount.

Almost overnight: Cancellations made at least thirty (30) days prior to appointment will receive a full refund. Client will receive a 75% refund with twenty-one (21) to twenty-nine (29) notice. A 50% refund will be given for fourteen (14) to twenty-one (21) day notice. Any cancellation made less than fourteen (days) will be charged the full amount. 

HOLIDAYS: Cancellations for holidays requires one month (30 days) notice to receive full credit. We will add a $20 non-refundable fee per visit to all services during the holidays